This is the privacy notice of 5TW, who own and operate this website. In this document, "we", "our", or "us" refer to 5TW.

All services are available only to users over the age of 18.

By calling services provided by Worldwide Digital Media Ltd you automatically opt in to receive our promotional marketing messages which may be sent to you from time to time. To opt out of receiving promotional marketing messages text: opt out to 89098.

PRIVACY POLICY
By visiting this website you are accepting and consenting to the practices described in this privacy policy. 5TW and it's service provider, Worldwide Digital Media Ltd are committed to ensuring that your privacy is protected.

We may be required to change this privacy policy from time to time by updating this page. You should check back frequently to see any changes or updates to our privacy policy.

What we collect and how we use it.
We may collect and process the following data about you:

Information you give us
This is strictly limited to, for example, your name, your email address, your telephone numbers, and your comments which you may provide when you submit a form to us, contact us or register to access parts of our site.

We do not store credit card details nor do we share customer details with any 3rd parties, except for payment partners who store customer and payment details securely.

We will use this information:
• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• To notify you about changes to our service; and • To ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we automatically collect when you visit our site. This may include, for example, technical information such as your IP address, or your browser type and version, or information about your visit including how you came to and left our site.

We will use this information:
• To administer our site and for internal operations;
• To improve our site;
• To allow you to participate in interactive features of our service, when you choose to do so;
• To part of our efforts to keep our site safe and secure;
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources We may receive information about you if you visit other sites we operate, or the other services we provide.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We and it's service providers will never disclose information about our visitors to a third party, unless in receipt of a formal request from a law enforcement or regulatory authority, and will do so in support of their requirement to ensure laws and regulations are upheld and enforced. We may send you free promotional messages from time to time, please follow instruction contained in the message to opt out of marketing at any time.

REFUND POLICY
The services provided are subject to regulations imposed by the Phone-paid Services Authority and are deemed to be compliant with the rules set out in their code of practice. Refund requests will be reviewed by the Worldwide Digital Media Ltd on an individual case by case basis. However it is the user’s responsibility to keep their PIN number safe. If you require assistance please email their Customer Service Team at: support@worldwidedigitalmedia.co.uk or telephone 033 33 13 00 18.

SERVICE COSTS
This website allows the user the option of paying for the services offered using either premium rate or credit card billing.
The cost for live chat is as follows:
Premium rate billed live chat to 0982 numbers costs: GBP.65p per minute plus your phone company's access charge.

The cost for SMS messaging and picture swap is as follows:
Premium rate billed SMS messages cost: GBP1.50p plus standard network charges per message received. Maximum three replies per text message received.

THE SERVICE
a. Worldwide Digital Media Ltd will endeavour to maintain the availability of the services at all times, however the company cannot take any responsibility for any service down times due to equipment failure and or any third-party services required to provide the services advertised.

b. Worldwide Digital Media Ltd cannot guarantee that you will be put through to the operator of your choice by either using their PIN or by choosing them from the carousel of available operators.

c. The services are provided for entertainment purposes only.

d. All conversations are recorded in compliance with Phone-paid Services Authority regulations.

e. Worldwide Digital Media Ltd reserve the right to send the user free promotional marketing messages. Marketing messages can be stopped at any time by following the instructions contained within the free message.

COOKIES
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we process.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of England & Wales, the Courts of which shall alone be the Courts of competent jurisdiction.

COMPANY DETAILS
Website company name: 5TW Ltd, Unit 318, W1F 0JQ. Email: legal@5tw.co.uk

premium service provider name: Worldwide Digital Media Ltd, PO Box143 BN18 8DF Helpline: 033 33 13 00 18 (Monday to Friday, 9am to 5pm, GMT) Customer Service: support@worldwidedigitalmedia.co.uk